Parties, acceptance and authority
This Online Service Order and Product Schedule ("Agreement") is between the business identified in the accepted order ("Customer") and Superior Payments, LLC, the Tampa, Florida parent company and operator of Superior Web Monitoring ("SUPWM").
The individual accepting represents that they are at least 18, act for Customer in a business capacity and have authority to bind Customer. Electronic acceptance, a signed order or authorized use after order confirmation creates the Agreement.
Agreement documents and priority
This Agreement includes the accepted checkout or order details, this Portfolio Intelligence Product Schedule, the SUPWM Terms of Use and Subscription, and any signed data-processing agreement, statement of work or amendment.
If documents conflict, a signed negotiated agreement controls, followed by the accepted order, this Product Schedule, the SUPWM Terms and website descriptions. Marketing material does not expand the accepted scope.
Commercial and service details
The accepted order must identify or link the following details:
- Portfolio hierarchy, authorized entities and merchant volume
- Monitoring cadence, enabled investigations and policy configuration
- Integration, restricted-area and reporting scope
- Implementation plan, support contacts, fees and service levels
Agreement term: Annual Term
Fees and taxes: The amounts shown in the accepted order. Published pricing may change for future orders or renewals but does not alter a prepaid current term.
Annual Term, renewal and cancellation
The initial term begins on the service start date and continues for 12 months. It automatically renews for successive 12-month periods unless either party gives written non-renewal notice at least 30 days before the current term ends.
SUPWM will provide any renewal reminder required by applicable law. Customer may give non-renewal notice through available account controls or to billing@supwm.com. Cancellation takes effect at term end; it does not create a mid-term refund except where the order, this Agreement or law requires one.
Fees, payment and taxes
Customer authorizes SUPWM and its current payment provider to charge the accepted fees and applicable taxes in advance for each service period. Customer must maintain a valid payment method and accurate billing information. SUPWM does not intend to receive or store full card numbers or card security codes.
Past-due undisputed amounts may result in suspension after reasonable notice. Customer must raise a good-faith billing dispute within 30 days of the charge and continue paying undisputed amounts.
Portfolio Intelligence scope and deliverables
A configurable enterprise service for larger or more complex merchant portfolios, integrations and specialist workflows.
- Configured PayFac, ISO, marketplace or merchant hierarchy where ordered
- Custom merchant-volume and monitoring operations
- Enabled transaction-laundering, MCC, restricted-area or policy workflows
- Agreed integrations, routing, portfolio reporting and support
- Evidence and audit histories for enabled operations
The annual order should include the implementation plan, annual capacity, change-control process and any service levels. Custom work outside that scope requires a written change order.
Customer responsibilities
Customer will:
- Supply complete scope, hierarchy and integration documentation
- Maintain lawful authority for every merchant, data source and monitored target
- Provide timely technical and operational contacts
- Independently review recommendations and maintain required payment, regulatory and card-network controls
Customer is responsible for its users, configurations, decisions, responses, legal notices and compliance program.
Customer data, privacy and security
Customer retains ownership of Customer Data. Customer grants SUPWM and approved providers the limited rights needed to host, process, secure, transmit and display it to provide the service and follow documented instructions.
The Privacy Policy describes SUPWM’s handling of personal information. A signed data-processing agreement controls processor obligations where applicable. Each party will maintain reasonable safeguards and notify the other of a confirmed incident affecting the other party’s data as required by contract or law.
Product and decision boundaries
Portfolio Intelligence is configured to the accepted enterprise order. Anything not expressly listed—including custom data sources, restricted credentials, response times or investigation volumes—is outside scope until added in writing.
Reports, scores, alerts, recommendations and evidence require qualified human review. SUPWM does not provide legal advice, make Customer’s final merchant decision, or imply approval by a payment brand, acquirer, regulator, platform or standards body.
Access, support and service changes
Customer will protect accounts, passkeys, API credentials and access tokens and promptly remove unauthorized users. Support channels and any response objectives are those stated in the order; response objectives are not guaranteed service levels unless expressly labeled as such.
SUPWM may make reasonable changes needed for security, law, provider changes or product improvement without materially reducing the purchased core service during a prepaid term. Beta or preview features may be changed or withdrawn and carry no production commitment.
Confidentiality and intellectual property
Each party will use reasonable care to protect the other’s non-public confidential information and use it only for this relationship. Standard exclusions apply to information lawfully known, independently developed, lawfully received or public without breach.
SUPWM and licensors retain all rights in the service, software, models, methods, documentation and branding. During an active term, Customer receives a limited, non-exclusive, non-transferable internal-use right. Customer retains Customer Data and may internally use delivered reports subject to confidentiality and the Agreement.
Warranties and disclaimers
Each party warrants that it has authority to enter this Agreement. SUPWM warrants it will perform professional services in a professional and workmanlike manner. Customer’s exclusive remedy for a verified breach is re-performance if reasonably possible.
Except for express warranties, the service is provided “as is” and “as available.” To the maximum extent permitted by law, implied warranties are disclaimed. SUPWM does not warrant uninterrupted service, complete external-source coverage, error-free recommendations or detection of every change, threat or relationship.
Liability and indemnification
Neither party is liable for indirect, incidental, special, exemplary, punitive or consequential damages, or lost profits, revenue, goodwill or data, arising from this Agreement. Except for payment obligations, confidentiality or intellectual-property misuse, indemnification obligations, fraud, willful misconduct, or liability that cannot legally be limited, each party’s aggregate liability is limited to fees paid or payable under this Agreement during the 12 months before the event.
Customer will defend and indemnify Superior Payments, LLC and its personnel from third-party claims arising from unlawful Customer use, unauthorized monitored targets, infringing Customer Data or Customer’s material breach. SUPWM will provide notice and reasonable cooperation.
Suspension, termination and data return
SUPWM may suspend affected access for a material security risk, unlawful activity, unauthorized scope or overdue undisputed fees, using notice where reasonably possible. Either party may terminate for an uncured material breach after 30 days’ written notice, or immediately for an irremediable breach, insolvency or unlawful use.
At term end, Customer access ends and unpaid charges remain due. Customer should export available reports before termination. SUPWM may retain or delete data according to the accepted order, retention policy, legal obligations and the Privacy Policy. Confidentiality, payment, ownership, disclaimers, liability and dispute terms survive.
Florida law, notices and general terms
Florida law governs without conflict-of-law rules. State and federal courts in Hillsborough County, Florida have exclusive jurisdiction unless a signed negotiated agreement says otherwise. Before filing a claim, the parties will attempt a good-faith business resolution for 30 days; urgent relief and legal deadlines are unaffected.
Legal notices to SUPWM must be sent to legal@supwm.com; billing notices may be sent to billing@supwm.com. Assignment, force majeure, severability, waiver and entire-agreement rules in the SUPWM Terms apply. Electronic records and acceptance are valid.